Hyatt Zilara Cancun reopens after multi-million dollar renovation
By Ian Stalker /  November 12, 2026

Upscale Cancun hotel underwent major renovations

A prominent Cancun property has reopened its doors after a lengthy refurbishment, with the reopening applauded by the senior most elected official in the destination and the weightiest tourism official in the surrounding state of Quintana Roo.

The all-suite Hyatt Zilara Cancun held its official reopening in late October, with a ceremony attended by a cross-section of those who have a stake in Cancun’s tourism trade on hand for a glitzy celebration that included champagne served to visitors who gathered for the occasion and guests alike.

The upscale adults-only, all-inclusive property had been closed for over a year for the top-to-bottom transformation, which included all 310 suites, dining concepts, the lobby and reconfigured outdoor pool areas.

“We are very proud,” Andres Martinez, head of Quintana Roo’s tourism board, said of the “marvellous” hotel, an all-inclusive, adults-only resort.

Among those on hand for the hotel’s reopening was Cancun mayor Ana Peralta, who labelled it both “beautiful” and “iconic” of Cancun.

Hyatt Zilara Cancun general manager Eduardo Rojas said his oceanfront property – found in Cancun’s famed Hotel Zone – has the “best location” of any hotel in the area.

“It’s wonderful,” he continued. “We are very comfortable and confident.”

The hotel’s reopening was welcomed by vacationers, with the hotel enjoying 90% occupancy at its reopening even though October tends to be a slower month for Cancun’s tourism trade. Officials noted that the reopening coincided with the annual Cancun Travel Mart tourism show, a showcase for the destination.

Hotel Zilara Cancun guests will find around a dozen restaurants, including oceanfront dining; bars and lounges; a spa; a gym; 24-hour room service; beach butlers; and live entertainment.

Martinez noted that the redone property “looks entirely different… It’s a different hotel.”

The Hyatt Zilara Cancun is one of a number of Cancun hotels that have undergone renovations recently, with Rojas stating that renovating the tourism infrastructure is an important factor in helping keep an area attractive to visitors.

The Hyatt Zilara Cancun is one of a number of properties in Mexico to carry the Hyatt name, with Hyatt stating that it is particularly prominent in Quintana Roo.

Hyatt itself praised the reopening, with the hotel’s website now declaring that it is “set between a serene lagoon and the azure waters of the Caribbean. Hyatt Zilara Cancun emerges as a newly and fully reimagined all-inclusive, adults-only resort. A new chapter begins here, rooted in the breathtaking landscapes that have shaped this coastline for centuries.”





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